Privacy Policy

01 Introduction

Jili69 ("we," "us," "our," or "jili69") operates the online gaming platform accessible at https://jili69.app (the "Platform"). We are committed to protecting the privacy and personal data of every individual who uses our Platform, including registered players, visitors, and prospective users based in the Philippines.

This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines (the "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of the jili69 Platform.

By accessing or using the jili69 Platform, creating an account, or submitting any personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not use the Platform.

              
              Jili69 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used solely to operate, improve, and secure the jili69 Platform and to comply with our legal obligations.
            

02 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, jili69 acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. As PIC, jili69 determines the purposes and means of processing your personal information.

Where jili69 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and cloud infrastructure providers — those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with jili69's instructions and applicable data protection law.

If you have any questions or concerns about how jili69 handles your personal data, or if you wish to exercise any of your rights as a data subject, please contact our Data Protection Officer using the contact details provided in Section 15 of this Policy.

03 Personal Data We Collect

Jili69 collects the following categories of personal data in connection with your use of the Platform:

3.1 Identity and Contact Information

Full legal name as it appears on your government-issued identification;
Date of birth (for age verification — you must be 21 or older to use the Platform);
Residential address, including city, province, and postal code;
Valid email address;
Mobile phone number (Philippine mobile number preferred).

3.2 Identity Verification (KYC) Documents

Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID);
Proof of address documentation where required;
Selfie or liveness verification images where required by our KYC process.

3.3 Financial Information

GCash account details, PayMaya account details, or bank account information (BPI, BDO, Metrobank) used for deposits and withdrawals;
Transaction history, including deposit amounts, withdrawal amounts, and dates;
Account balance information.

3.4 Gaming Activity Data

Game session records, including games played, wagers placed, and outcomes;
Bonus and promotion usage history;
Responsible gaming tool settings, including deposit limits, loss limits, and self-exclusion records.

3.5 Technical and Device Data

IP address and approximate geolocation derived from IP;
Device type, operating system, and browser information;
Session timestamps and duration;
Cookies and similar tracking technology data (see Section 8).

3.6 Communications Data

Records of communications between you and jili69 customer support;
Feedback, complaints, and dispute records.

              
              Jili69 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes.
            

04 How We Collect Your Data

Jili69 collects personal data through the following means:

Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from GCash, PayMaya, and banking partners;
Regulatory sources: Information received from regulatory authorities or law enforcement agencies in connection with our legal compliance obligations.

05 Legal Basis for Processing

Jili69 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract with you
Processing deposits and withdrawals	Performance of a contract with you
Identity verification (KYC)	Legal obligation; legitimate interest
Anti-money laundering compliance	Legal obligation
Fraud prevention and security	Legitimate interest
Responsible gaming monitoring	Legal obligation; legitimate interest
Customer support communications	Performance of a contract; legitimate interest
Marketing and promotional communications	Consent (you may withdraw at any time)
Platform analytics and improvement	Legitimate interest

06 How We Use Your Personal Data

Jili69 uses the personal data we collect for the following purposes:

To create, verify, and manage your jili69 account;
To process deposits, withdrawals, and other financial transactions in Philippine Peso ( ₱);
To verify your identity and age (21+) in compliance with applicable regulations;
To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
To provide customer support and respond to your inquiries and complaints;
To administer bonuses, promotions, and loyalty programs;
To monitor your gaming activity for responsible gaming purposes and to apply any self-imposed limits or exclusions;
To send you transactional communications, including deposit confirmations, withdrawal notifications, and account security alerts;
To send you marketing communications about jili69 promotions and new games, where you have provided consent;
To analyze Platform usage and improve the quality, performance, and security of our services;
To comply with our legal and regulatory obligations under Philippine law.

              
              You may opt out of marketing communications at any time by contacting our support team. Opting out of marketing will not affect transactional or account-related communications, which are necessary for the operation of your account.
            

07 Data Sharing & Disclosure

Jili69 does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

7.1 Service Providers and Processors

We engage trusted third-party service providers who process personal data on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification and KYC providers, cloud hosting and infrastructure providers, fraud prevention and cybersecurity partners, and customer support platform providers. All such providers are contractually bound to process your data only in accordance with our instructions and applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

Jili69 may disclose personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required to do so by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments, and any applicable PAGCOR regulatory requirements.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jili69's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7.4 With Your Consent

Jili69 may share your personal data with other third parties where you have provided explicit consent for us to do so. You may withdraw such consent at any time by contacting our Data Protection Officer.

08 Cookies & Tracking Technologies

Jili69 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Required for the Platform to function — session management, login authentication, security tokens	No — essential for operation
Functional	Remember your preferences, language settings, and responsible gaming tool configurations	Yes, with reduced functionality
Analytics	Understand how users interact with the Platform to improve performance and user experience	Yes
Marketing	Deliver relevant promotional content based on your activity on the Platform	Yes

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Jili69 does not use cookies to track your activity on third-party websites.

09 Data Retention

Jili69 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements under Philippine law;
Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
Gaming activity data: Retained for the duration of your account and for two (2) years following account closure;
Customer support records: Retained for two (2) years from the date of the last communication;
Marketing consent records: Retained until you withdraw consent, plus one (1) year for compliance documentation purposes;
Technical and device data: Retained for up to twelve (12) months from collection.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

10 Data Security

Jili69 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

Encryption of data in transit using industry-standard TLS (Transport Layer Security) protocols;
Encryption of sensitive data at rest, including financial information and identity documents;
Access controls limiting personal data access to authorized personnel on a need-to-know basis;
Regular security assessments and vulnerability testing of Platform infrastructure;
Multi-factor authentication requirements for administrative access to systems containing personal data;
Staff training on data protection obligations and secure data handling practices;
Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jili69 will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.

              
              While jili69 takes all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.
            

11 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jili69. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 15.

Right to AccessRequest a copy of the personal data jili69 holds about you and information about how it is processed.

Right to RectificationRequest correction of inaccurate or incomplete personal data held about you.

Right to ErasureRequest deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.

Right to ObjectObject to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.

Right to Block or RestrictRequest restriction of processing in certain circumstances, such as while a rectification request is being assessed.

Right to Data PortabilityRequest a copy of your personal data in a structured, commonly used, machine-readable format.

Right to Withdraw ConsentWithdraw consent to processing at any time where processing is based on consent, without affecting the lawfulness of prior processing.

Right to Lodge a ComplaintLodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

Jili69 will respond to data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of the extension and the reasons for it.

12 Children's Privacy and Age Restriction

              
              The jili69 Platform is strictly for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21.
            

Jili69 implements age verification procedures during the registration process to prevent underage individuals from accessing the Platform. If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and take appropriate action in accordance with applicable law.

If you are a parent or guardian and believe that a minor under your care has registered on the jili69 Platform, please contact us immediately at the details provided in Section 15 so that we can take prompt action.

13 Third-Party Services

The jili69 Platform may integrate with or reference third-party services, including payment gateways such as GCash and PayMaya, and banking partners including BPI, BDO, and Metrobank. When you interact with these third-party services — for example, when making a deposit via GCash — your personal data is also subject to the privacy policies of those third parties.

Jili69 is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you use in connection with your jili69 account. Jili69 selects third-party partners carefully and requires them to maintain appropriate data protection standards contractually.

14 Updates to This Privacy Policy

Jili69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Policy will be updated whenever changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how jili69 protects your personal data. Your continued use of the Platform following the posting of any revised Privacy Policy constitutes your acceptance of the changes.

15 Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jili69, please contact our Data Protection Officer. We are committed to addressing all data privacy inquiries promptly and transparently.

DPO Email

[email protected]

Support Email